Frequently Asked Questions
Skilled Nursing Services:
Q: When will I receive my medications upon arrival?
A: Medications will be delivered from our partnered pharmacy within approximately six to eight hours of your arrival. Urgent medications (i.e. antibiotics, pain medications, and other life-saving medications) can be provided from our emergency medication kit for the first dose. Non life-saving medications can be brought from home only for the first dose.
Q: Will I be given the same medications that I received in the hospital?
A: Your discharging physician has provided our team with a detailed list of your medications. These medications may differ from what you have received in the hospital. Please speak with one of our skilled nurses to discuss any concerns about your medications or to receive a copy of your medication list.
Q: When is the best time to call for patient updates or concerns?
A: We recommend your loved ones call our nurses during the hours of 11:00AM-1:00PM or 5:00PM-8:00PM for an update or to address any concerns they may have.
Q: Who can I contact to discuss my plan of care during my stay?
A: Within approximately the first five days of your arrival, one of our social workers or case managers will include you, or a responsible party, in a multidisciplinary team care conference to develop and customize a detailed plan of care to ensure your needs are met during your stay.
Q: Can I bring personal items or clothing?
A: Patients are encouraged to bring personal belongings. All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your clothing is appropriate for washing and drying in these hot temperatures. All articles of clothing should be labeled with the patient’s full name in large lettering with permanent ink. Other personal items should be marked or engraved for identification.
Q: Who can I contact if I lost or misplaced my belongings?
A: Our team would be happy to help locate your belongings. Please contact us at (310) 451-9700 or by email at email@example.com.
Q: Does my room have telephone access?
A: While our patient rooms were designed without telephones, we do offer multiple wireless cell phones at our nursing station for patient use. In addition, we offer high-speed wireless streaming services. For help setting up or accessing these services, please reach out to us at firstname.lastname@example.org.
Q: What is the current visitation policy?
A: Due to the COVID-19 pandemic, our visitation policy is always changing to ensure the safety of our patients. For an update on our latest policy or to make an appointment to visit, please contact us at (310) 451-9700, ext. 100 or by visiting https://beachwoodpostacute.com/visit-us/.
Rehabilitation & Therapy Services:
Q: When do I begin and how long will I receive physical, occupational, or speech therapy?
A: A skilled therapist will evaluate you within forty-eight hours of admission and create an individualized, patient-centered course of treatment. Duration of rehabilitative services will be determined by your individual plan of care and insurance coverage.
Q: When will breakfast, lunch, and dinner be served?
A: Breakfast, lunch, and dinner will be served at approximately 7:00AM, 12:00PM, and 6:00PM, respectively. Meals are served directly to your bedroom for your convenience.
Q: What meal alternatives are available to me?
A: If you would like a meal alternative, please notify your nurse. We offer healthy meal alternatives every day such as: a chef’s salad or soup of the day, chicken strips, an assortment of grilled sandwiches, quesadillas, flatbreads, and grilled salmon, etc.
Q: I have personal, cultural or religious dietary preferences. How can I communicate these needs?
A: Upon admission, our Dietary Director will interview you regarding your special needs with regards to food preferences. Any further dietary concerns can be communicated directly to our director by calling (310) 451-9700, ext. 660 or by emailing email@example.com. In addition, our registered dietitian will meet with you within approximately five days of your arrival to ensure all your nutritional needs are met during your stay.
Q: How do I begin the process for discharge?
A: Discharge is initiated through an interdisciplinary, collaborative approach between our clinicians, residents, and family members. If you would like to discharge home or to another facility, please provide a seventy-two hours notice to your social worker or case manager in order to ensure that all discharge medical equipment (DME) and home health services and training are arranged.
Any further concerns or questions regarding patient care can be directed to firstname.lastname@example.org for assistance.